Shipping: 

Orders are shipped through USPS and are sent from California. 

Processing time for regular orders is 5-7 days. Processing time for custom orders is 5-15 days (Monday-Friday). Processing time does not include holidays. Most orders are sent out before that time but some customized products need longer. For custom orders processing time starts once I have received all photos for the order.You will receive a tracking number via email for all orders except stickers which are sent with post. 

Once the package has been shipped Ruby's Inspirations is no longer responsible for it. 

Please make sure that your address is correct before checking out.

If a package is returned to me due to in incorrect address the customer will be responsible for covering the shipping on the package to be sent out again. 

Returns/Exchanges 

I am not accepting returns or exchanges at this time. Once the order has shipped, sales are final. If there are any issues with your order, please reach out to me at rubysinspirations@gmail.com

Cancelations 

Your order can be canceled within 24 hours as long as it has not shipped. Cancelation for custom orders is not accepted. This policy is set because custom orders can not be resold and inventory is limited. Thank you for understanding. 

Damages 

 

If you order arrives damaged please reach out to me (rubysinspirations@gmail.com) with your order number, description of damages and, a photo within 72 hours of the delivery date.